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Privacy Policy

RaxWorks Limited – Privacy Policy

At RaxWorks Limited (Rax-Works.com), we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in full compliance with UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when using our website or purchasing from us.

Data Controller

The Data Controller responsible for your information is:

RaxWorks Limited
132 Wheatley Lane Road
Barrowford, Lancashire
BB9 6QJ
United Kingdom

UK Registered Company Number: 16970728

For GDPR or privacy-related requests, you may contact us at:
📧 support@raxworks.co.uk

All our products are suitable for domestic and commercial use.

1. Information We Collect & How We Use It

1.1 Personal Information for Orders

When you place an order on Rax-Works.com or by phone, we collect the following information to process and fulfil your purchase:

  • Your name

  • Email address

  • Billing and delivery address

  • Telephone number (for delivery updates or order queries)

  • Payment details (processed securely by our payment provider)

This information allows us to process your payment, fulfil your order, provide updates, and deliver your products safely.

Payments are securely processed via Stripe and PayPal using SSL encryption.
RaxWorks Limited does not store or have access to your card information.

1.2 Personalisation & Customer Experience

We may use browsing behaviour and order history to:

  • Personalise your shopping experience

  • Recommend relevant products

  • Improve website layout and navigation

  • Enhance customer service

This processing is carried out under legitimate business interests.

1.3 Service Updates, Marketing & Notifications

We may contact you regarding:

  • Important service or policy updates

  • New product launches

  • Special offers and promotions

  • Feedback or market research

We send marketing communications to:

  • Existing customers (legitimate interests)

  • New subscribers who explicitly opt-in

You may unsubscribe from marketing at any time.

2. Data Retention Policy

2.1 Customer Data

We retain customer data for:

  • 6 years plus the current year (HMRC legal requirements)

  • Warranty periods (all products include a 5-year warranty)

  • Product safety or recall obligations

After this period, data is securely deleted or anonymised.

2.2 Marketing Subscriber Data

We retain marketing data only while the subscriber interacts with our emails.

If a subscriber has not opened an email for 6 consecutive months, their personal data is permanently deleted.

3. How We Protect Your Information

  • All orders are processed over a secure SSL-encrypted connection

  • Payment processing is handled by PCI-compliant providers (Stripe & PayPal)

  • Access to customer data is restricted to authorised personnel

  • We follow strict internal security measures to prevent unauthorised access or misuse

4. Sharing Your Information

RaxWorks.com does not sell, rent, or share your personal information with third parties for marketing.

We may share information only with trusted service providers, including:

  • Delivery and courier partners

  • Payment processors

  • Website hosting, IT services, and email providers

  • Analytics tools to improve site performance

  • Third parties acting on our behalf to send RaxWorks Limited newsletters

All third parties are contractually required to comply with UK GDPR and must not use your data for their own purposes.

4.1 Cookies & Analytics

Our website uses cookies and third-party analytics tools to monitor performance and improve the user experience.

Analytics tools may collect anonymised or pseudonymised usage data.

You may manage or disable cookies at any time through your browser settings.

5. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Have inaccurate data corrected

  • Request deletion (“right to be forgotten”)

  • Restrict processing in certain circumstances

  • Object to marketing communications

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, contact:
📧 support@raxworks.co.uk

6. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation or business operations.
The latest version will always be available on RaxWorks.co.uk.