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Delivery Information

RaxWorks Limited – Delivery Information

At RaxWorks Limited, we aim to provide fast, reliable delivery across the UK on all products. Below you will find our delivery terms, services, and important information to ensure a smooth and straightforward ordering experience.

Secure Payments

All payments made on RaxWorks.com are securely processed through Stripe and PayPal using SSL encryption.

Order Confirmation & Tracking

  • When you place an order, you will receive an order confirmation email or text within 30 minutes.

  • Once your order has been dispatched, we will send a further update with full courier and tracking information so you can monitor your delivery online.

FREE UK Delivery (2–5 Working Days) on All Orders

We offer FREE Standard UK Delivery to all UK postcodes.

All orders are sent on a 2–5 working day delivery service.

Dispatch Times

  • Orders placed Monday–Friday before 2pm: Dispatched the same working day

  • Orders placed Monday–Friday after 2pm: Dispatched the next working day

  • Orders placed Saturday or Sunday: Dispatched the next working day (Monday)

Deliveries are handled via Royal Mail, Parcelforce, DHL, and DPD, depending on the item size and weight.

Please note: Dispatch times exclude UK bank holidays.

We deliver to all UK postcodes - Please note we do not deliver outside of the United Kingdom

30-Day Money Back Guarantee

We offer a 30-day returns window from the date of purchase.

To initiate a return, please contact us at:

📧 support@raxworks.co.uk
📞 0800 208 1322

Returns Address:
RaxWorks Limited
132 Wheatley Lane Road
Barrowford, Lancashire
BB9 6QJ

UK Registered Company Number: 16970728

Return Postage Costs

Return shipping costs are the customer’s responsibility unless:

  • The item arrives damaged

  • The incorrect item is received

  • Delivery exceeds 5 working days and you choose to return the order because of the delay

Items must be returned to the address above and only after you have contacted us for return authorisation.

Important Delivery Disclaimer

Please do not book installers or contractors until:

  • Your goods have arrived

  • You have fully inspected them

  • You have confirmed the item is correct and undamaged

RaxWorks Limited cannot compensate for missed appointments, contractor fees, or indirect losses caused by courier delays.

Pallet Deliveries

Some large or heavy items are delivered via pallet courier.

  • Delivery is curbside only

  • Customer must ensure suitable access

  • You must inspect palletised goods at the time of delivery

If goods appear visibly damaged, refuse delivery and notify us immediately.

The courier will allow time for external inspection but is not required to wait for full unpacking.

By placing an order on RaxWorks.co.uk, you agree to these delivery terms.